Have some questions about all the fun you can have at Schlitterbahn Galveston? Well, you've come to the right place. Here's a list of some of the most common questions we hear from our guests. Take a look and see if you find what you're looking for.
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General Information
Do you have a lost and found?
Any of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 409.770.9283, ext. 4100 or complete a form online.
Do you have changing facilities?
Changing areas are located in the bathrooms at the main Castle Village. Please be sure to bring swim diapers for infants. Regular diapers are not permitted in any pool or attraction. Swim diapers are available at the gift shops.
What do we do if our party gets separated?
Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn Galveston does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn Galveston employee. All separated parties will be taken to the nearest Guest Services location.
What if there is bad weather on the day of my visit?
Schlitterbahn Galveston will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.
Are there weight restrictions on the rides?
Schlitterbahn Galveston aims to create an enjoyable experience for people of all shapes and sizes. For the safety of our guests, we do have weight restrictions on select attractions (including body slides and blasters) and restrictions do vary. Please see individual attractions for specific information on weight parameters.
Are there height requirements on the rides?
Schlitterbahn Galveston uses an attraction rating system for all water attractions. An information sign is posted at each attraction entrance with ride descriptions, thrill rating and skills required for riding. Riders must be at least 42 inches to experience the Dragonblaster, Loopy Luge and Guada-Loopy tube chutes and must be at least 48 inches to ride Rohr!, Faust and Furious, MASSIV and the Screaming Serpents.
What about toddlers?
Schlitterbahn Galveston Water Park has attractions for smaller children in every section of the park, so there is always something to do. Wasserfest Kids Area, Tiki Tikes, and Treasure Island Kids Area are each complete water playgrounds with a collection of mini slides, sprayers, fountains, and more. There are even more slides and attractions designed with toddlers in mind in the Torrent Beach Kids Pool and Shipwreck Harbor.
Do you have life jackets and kid’s tubes available?
Life jackets are available for use throughout Schlitterbahn Galveston. Life jackets are complimentary and are available to any guest wishing to use one. Children, first-time swimmers and weaker swimmers are encouraged to wear a life jacket. Life jackets are available for all guests needing special consideration. Some attractions require guests below a specific height to wear a life jacket before participating in the attraction. Aquatics staff and lifeguards reserve the right to impose the use of life jackets as needed. Specific attraction requirements can be found on the accessibility page. Personal life-jackets are always welcome, although they must be Coast Guard approved.
We do have a limited number of kid’s tubes, or tubes with bottoms. Kid’s tubes are complimentary and are available on a first-come, first-serve basis.
Is there shade?
Shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items with you or purchase them in one of our gift shops.
During the summer season, our park offers a limited number of cabanas that are available for advance rental on a first-come-first serve basis. The cabanas are located in the Blastenhoff area of the waterpark. Private cabana rentals are not available during the Wasserfest Season.
Can I bring a picnic to the park?
You are more than welcome to bring your own family picnic basket and cooler inside the park. Guests may bring coolers that are smaller than 26”L x 16”W x 16”D. Glass and alcohol are prohibited. Coolers are subject to search prior to entry. Schlitterbahn Galveston Water Park also offers a wide variety of fun foods and beverages throughout the park for those who do not wish to bring their own picnic.
Do I have to pay even if I don’t get into the water?
Yes, with all the great water attractions at Schlitterbahn Galveston Water Park you won’t want to stay out of the water! Besides our thrilling slides and blasters, there are relaxing pools, rivers, hot tubs, and swim-up bars.
No printer, out of ink? No problem!
Tickets purchased online can quickly and easily be scanned from your mobile device using your email confirmation.
How do I book a group visit to the park?
We encourage you to visit the Group Sales Ticket section of this website to learn more about our programs. Feel free to submit a Group Sales Information request or call us at (409) 770-9283, ext. 4200.
Where can I get discounted tickets?
For the best discount, purchase your tickets in advance, online. Special discounts available for groups of 15 or more. Learn more about group programs.
What is the best time to come to Schlitterbahn Galveston?
For the best experience, visit Schlitterbahn Galveston on a weekday. If you must plan your visit on a weekend, we suggest weekends early or late in the season, or on a Sunday in late June, July and early August. Saturdays in late June, July and early August are the most popular days to visit the park, and you may experience longer waits for admission and attractions and limited availability of picnic tables, loungers and tubes. Whenever you do choose a day to visit, plan to arrive early — Schlitterbahn Galveston is a big place and you’ll want to experience it all.
